Booking conditions
Our site uses the booking system of the Hotel Federation of Ibiza and Formentera, which offers all the necessary guarantees for you to book with confidence.
Purchase Summary
At the time of finalizing the reservation, the system sends a message with the purchase summary to your email address, as the bonus is displayed.
If your spam filter blocks and deletes the purchase summary, do not worry; we'll send it back if you request us.
You can print and keep the bonus displayed, if you want to present at your arrival, or only record locator number.
Cancellations
If you can not come and enjoy your holiday in Ibiza, please communicate it as soon as possible by phone or email to the hotel.
Please clearly indicate the name of the person who made the reservation, and the locator reference in the header of the voucher, when possible.
We'll refund the amounts paid in the following cases:
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When you report the cancellation more than one week prior to the arrival date, we will refund all amounts paid.
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When you report the cancellation less than one week in advance, we charge you the price of the first night and refund the difference.
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When you cancel with just three days before arrival date —or less— it will not be possible to recover any amount paid.
Early departure
When you leave earlier than planned, we will charge the price of an additional night to which you have stayed.
Special offers
We currently offer a discount conditioned to not return the deposit in case of cancellation.
If you accept our discount, and then you cancel the reservation, it will not be possible to recover the amount paid in any case.
If you're coming to Ibiza with certainty, then this offer interests you.
NEW tourist tax
The price of the book does not include the new tourist tax, which will be communicated upon arrival, to be satisfied at the time of checkin.
The tax is calculated depending on the number of people and length of stay, among other factors.
Arrival date
The day of arrival we'll have your room ready after 14:00.
Subject to the availability of day, it would be possible to provide before —sometimes— the room.
Departure date
The last day you must leave the room before 12:00 .
Subject to the availability of day, it would be possible to leave the room after 12:00, with an extra charge.
Luggage room
If the first day you plan to arrive before 14:00, or the last day you have scheduled to depart after 12:00, we offer a trunk where you can leave your luggage.
Credit cards
When paying by credit card, the rightful owner must be present at the reception upon arrival, for the safety of all.
Spam filters
Please, make sure your spam filter allows entry to all messages sent from @ibizahotelsguide.com before booking.
This prevents the message we sent you with the details of your reservation resulting filtered.
Once you have received our message, you can adjust the filter as before, if you think it is necessary.
You agree when booking
Warning! Booking implies compliance with these conditions.
The system of safe and guaranteed reservations, is a courtesy of:
